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Damaged and incorrect items

I received a damaged item

All HER ONE orders are carefully packaged. If something breaks during transport, please contact us by email: [email protected] - it's best to send us a photo of the damage straight away. We'll make sure you receive a new item to compensate.

I received an incorrect item

We do everything we can to ensure that you receive exactly the items you ordered. However, if we make a mistake, please contact us by email with a photo of all the products:  [email protected]  - we will make sure that you receive the correct items as qu

Something is missing from my order

All HER ONE orders are carefully packaged. If something is missing, please contact us immediately by email: [email protected] - it's best to send us a photo of all the products you received. We will make sure that you receive a new item to compensate.