General Terms and Conditions (GTC) of her1 GmbH. Conditions in the context of contracts concluded via the platform https://www.her.one between her1 GmbH, Brunnenstraße 196, 10119 Berlin (Managing Director: Ms. Chanyu Xu, Register Court, Charlottenbur

General Terms and Conditions (GTC)

HER ONE

General terms

Are there customs fees?

Note on Pay Later with Klarna (purchase on account)

What payment options are available?

How do I order an item?

How do I redeem a voucher or discount code?

Where is my bill?

Order and Payment

Which articles can I subscribe to?

Can I return subscription products?

How does the HER ONE subscription work?

How can I pause my subscription?

How can I change my delivery address for my subscription?

How can I change my payment method for the subscription?

Manage subscription

Subscriptions

I entered an incorrect address, what now?

My express delivery did not arrive on time.

packages to a desired location

When will my package be shipped?

How much are the shipping costs?

Where is my package?

Shipping and Delivery

Shipping and packing costs

Return policy

Returns

I want to return an item / my order

I would like to cancel / revoke my order

When will I get my money back?

How will my money be refunded?

Cancellation and refund

I received a damaged item

I received an incorrect item

Something is missing from my order

Damaged and incorrect items

Money back guarantee

I would like to make use of the money-back guarantee.

What are the conditions of the guarantee?

Money Back guarantee

My loyalty points have not been credited. What can I do?

How do I collect loyalty points for my order?

How do I collect loyalty points for my subscription?

Why am I not receiving any e-mail notifications about my loyalty points?

When do I receive my reward for my recommendation?

Can I combine my voucher with a discount code or other vouchers?

How can I submit a product review to collect loyalty points?

When do my loyalty points expire?

What happens if I cancel/return my order?

Loyalty program

Activate referral program

Referral

Is my product still usable?

Can I combine products?

Are the products free from allergens?

How long do I have to take a product?

How should I store the products?

General product information

The powder doesn't dissolve well, what can I do?

Does the All in One contain allergens?

Is the All in One also intended for a bloated stomach?

Why was the recipe changed?

How do I take Inner Beauty All in One?

Inner Beauty All in One

Can I take it during pregnancy/breastfeeding?

Can I combine Gut One and Inner Beauty?

What is the difference to Inner Beauty?

Gut One

Is the product compatible with my contraceptive method?

Can I open the capsules?

When is No Drama taken?

Is No Drama only taken during your period?

No drama

Can I take it during pregnancy / breastfeeding?

Can I combine Shape Well with other HER ONE products?

Is there a yo-yo effect?

What if I fast or eat less than 3 meals?

How long should I take the product?

Shape Well

Does it help with cellulite?

Does Skin Glow also help with bloating/intestinal problems?

Is Skin Glow vegan?

Skin Glow

Can SUPER HAIR help with hair growth?

Super Capsules