Loyalty program

My loyalty points have not been credited. What can I do?

If the loyalty points you have collected do not appear in your loyalty account, please send us a short message to [email protected]. We will check and take care of it! :)

How do I collect loyalty points for my order?

After your order, you will automatically be credited with 1 loyalty point for every €1 of your order (after discount, but before shipping costs, customs duties and taxes). You can also collect points & other rewards with other actions! Follow us on I

How do I collect loyalty points for my subscription?

If you take out a subscription, you will be credited with 200 loyalty points once at the start and then 1 loyalty point per €1 of each individual delivery.

Why am I not receiving any e-mail notifications about my loyalty points?

Have you made sure that you are subscribed to our newsletter? This is the only way we can send you important updates about your loyalty account. Simply sign up at the bottom of our homepage.

When do I receive my reward for my recommendation?

Share your personal referral link with your loved ones. In order for them to receive their 20% welcome discount, they must enter their e-mail address via the link. It is very important that only your personal code is used when ordering. Otherwise the

Can I combine my voucher with a discount code or other vouchers?

Unless otherwise stated, vouchers or discount codes in general cannot be combined with other discount codes, vouchers & offers. Only one code or voucher can be used at a time.

How can I submit a product review to collect loyalty points?

As soon as you have had enough time to test your products after your purchase, you will automatically receive an email from us with an invitation for a product review. For this it is important that you are registered for our newsletter. Your loyalty

When do my loyalty points expire?

All your loyalty points will expire if there has been no activity (collecting or redeeming points) in your loyalty account for one year.

What happens if I cancel/return my order?

If you cancel, return or use our money-back guarantee, the loyalty points for the order in question will be automatically deducted.