Loyalty program
How do I collect loyalty points for my order?
After your order, you will automatically be credited with 1 loyalty point for every €1 of your order (after discount, but before shipping costs, customs duties, and taxes). You can also collect points & other rewards with other actions! Follow us on
My loyalty points have not been credited. What can I do?
If the loyalty points you have collected do not appear in your loyalty account, please send us a short message to [email protected]. We will check and take care of it! :)
What are the conditions for using my HER ONE vouchers?
The free shipping voucher is valid without a minimum order value. Our vouchers can be redeemed as follows:. €15 voucher: valid on orders over €35. €30 voucher: valid on orders over €55. €50 voucher: valid on orders over €99. Vouchers from the Refer a
How do I collect loyalty points for my subscription?
You’ll earn 1 loyalty point for every €1 on each order.
Why am I not receiving any e-mail notifications about my loyalty points?
Have you made sure that you are subscribed to our newsletter? This is the only way we can send you important updates about your loyalty account. Simply sign up at the bottom of our homepage.
When do I receive my reward for my recommendation?
Once someone places an order using your personal referral link and discount code, you’ll receive a €15 voucher by email. The voucher can be redeemed on any order of €50 or more – including subscriptions.
Can I combine my voucher with a discount code or other vouchers?
Unless otherwise stated, vouchers created from loyalty points cannot be combined with other discount codes, vouchers, or offers. Only one code or voucher can be used per order.
How can I submit a product review to collect loyalty points?
As soon as you have had enough time to test your products after your purchase, you will automatically receive an email from us with an invitation for a product review. For this, you must be registered for our newsletter. Your loyalty points will then
When do my loyalty points expire?
Your loyalty points are valid for 1 year. Vouchers you’ve created with your loyalty points are valid for 90 days from the date of issue.
What happens if I cancel/return my order?
If you cancel, return or use our money-back guarantee, the loyalty points for the order in question will be automatically deducted.
Activate referral program
Invite friends & save togetherSharing brings joy – and now even double the joy. Through the button “Refer friends now” (please make sure you’re logged in), you can activate your loyalty account. After that, your personal referral link will appear her