HER ONE

<div itemprop="acceptedAnswer"><div itemprop="text"><p>You can easily manage your subscription yourself and change your payment method in your customer account. To do this, log &#xA0; in to your HER ONE customer account &#xA0;<a href="https://her.one/account/login" style=" text-decoration: none;" target="_blank">here or create a new customer account&#xA0;</a><a href="https://her.one/account/register" style=" text-decoration: none;" target="_blank">here</a>&#xA0; if you don&apos;t have one yet. It is important that you use the same email address that you used to take out your subscription.</p></div></div>

You can easily manage your subscription yourself and change your payment method in your customer account. To do this, log   in to your HER ONE customer account  here or create a new customer account here  if you don't have one yet. It is important th

How can I change my payment method for the subscription?

Subscriptions

Are there customs fees?

Note on Pay Later with Klarna (purchase on account)

What payment options are available?

How do I order an item?

How do I redeem a voucher or discount code?

Where is my bill?

Order and Payment

Which articles can I subscribe to?

Can I return subscription products?

How does the HER ONE subscription work?

How can I pause my subscription?

How can I change my delivery address for my subscription?

Manage subscription

I entered an incorrect address, what now?

My express delivery did not arrive on time.

packages to a desired location

When will my package be shipped?

How much are the shipping costs?

Where is my package?

Shipping and Delivery

Shipping and packing costs

Return policy

Returns

I want to return an item / my order

I would like to cancel / revoke my order

When will I get my money back?

How will my money be refunded?

Cancellation and refund

I received a damaged item

I received an incorrect item

Something is missing from my order

Damaged and incorrect items

Money back guarantee

I would like to make use of the money-back guarantee.

What are the conditions of the guarantee?

Money Back guarantee

My loyalty points have not been credited. What can I do?

How do I collect loyalty points for my order?

How do I collect loyalty points for my subscription?

Why am I not receiving any e-mail notifications about my loyalty points?

When do I receive my reward for my recommendation?

Can I combine my voucher with a discount code or other vouchers?

How can I submit a product review to collect loyalty points?

When do my loyalty points expire?

What happens if I cancel/return my order?

Loyalty program

Activate referral program

Referral

General Terms and Conditions (GTC)

General terms

Is my product still usable?

Can I combine products?

Are the products free from allergens?

How long do I have to take a product?

How should I store the products?

General product information

The powder doesn't dissolve well, what can I do?

Does the All in One contain allergens?

Is the All in One also intended for a bloated stomach?

Why was the recipe changed?

How do I take Inner Beauty All in One?

Inner Beauty All in One

Can I take it during pregnancy/breastfeeding?

Can I combine Gut One and Inner Beauty?

What is the difference to Inner Beauty?

Gut One

Is the product compatible with my contraceptive method?

Can I open the capsules?

When is No Drama taken?

Is No Drama only taken during your period?

No drama

Can I take it during pregnancy / breastfeeding?

Can I combine Shape Well with other HER ONE products?

Is there a yo-yo effect?

What if I fast or eat less than 3 meals?

How long should I take the product?

Shape Well

Does it help with cellulite?

Does Skin Glow also help with bloating/intestinal problems?

Is Skin Glow vegan?

Skin Glow

Can SUPER HAIR help with hair growth?

Super Capsules

How can I change my payment method for the subscription?Updated a month ago