Money back guaranteeUpdated 2 months ago

HER ONE stands for natural and scientifically based nutritional supplements in high-end quality. We create products that are not only effective, but also taste good. All products are therefore natural, sustainable, mostly vegan and contain no artificial frills.

Of course, we do not want to keep our huge enthusiasm to ourselves, because we are already quite big fans! Since words should be followed by deeds, we have decided to offer a money-back guarantee. So you as a customer can convince yourself of us - safely and without obligation! Should it ever happen that you are not satisfied with a product, then you have of course the possibility to make use of the guarantee. 

The following conditions apply to the 60-day money-back guarantee:

1. The money-back guarantee only applies once per customer and per product. Different flavors count as the same product. For sets with several identical products (double/triple), only one product will be refunded.
2. The warranty applies exclusively to purchases made through www.her.one were made.
3. To make use of the warranty, you must contact our Customer Support via e-mail at [email protected] . Warranty requests cannot be processed via any other channel. The team will then explain the next steps and send you a form which must be completed in full.
4. Contact must be made after 60 days at the latest from delivery of the goods. Any later contact is not permitted under the guarantee.
5. The refund will be made via the same payment method that was used when the order was placed.
6. The following products & categories are excluded from the warranty:
   1. Accessories (straws, planners, bottles, etc.)
   2. Vouchers
   3. Subscriptions
   4. No Waste Sale / Outlet
   5. Fruit gums & sets containing the fruit gums
   6. Nutri Juice & sets containing Nutri Juice
7. Products with a value of over €75 (after deduction of discount codes) will be refunded up to €75. The above conditions for excluded products in points 1 and 6 still apply.

You can find more & specific information about this on our website in our General Terms and Conditions (GTCs).

These warranty rules apply to all orders placed after 01.03.2023. For all orders placed before this date, the old conditions apply.