HER ONE stands for natural and scientifically based nutritional supplements in high-end quality. We create products that are not only effective, but also taste good. All products are therefore natural, sustainable, mostly vegan and contain no artific

HER ONE stands for natural and scientifically based nutritional supplements in high-end quality. We create products that are not only effective, but also taste good.&#xA0;All products are therefore natural, sustainable, mostly vegan and contain no artificial frills.Of course, we do not want to keep our huge enthusiasm to ourselves, because we are already quite big fans! Since words should be followed by deeds, we have decided to offer a money-back guarantee. So you as a customer can convince yourself of us -&#xA0;safely and without obligation! Should it ever happen that you are not satisfied with a product, then you have of course the possibility to make use of the guarantee.&#xA0;The following conditions apply to the 60-day money-back guarantee:<ol><li>The money-back guarantee only applies&#xA0;once per customer and per product. Different flavors count as the same product. For sets with several identical products (double/triple), only one product will be refunded.</li><li>The warranty applies exclusively to purchases made through&#xA0;www.her.one&#xA0;were made.</li><li>To make use of the warranty, you must contact our Customer Support via e-mail at&#xA0;hello@her.one . Warranty requests cannot be processed via any other channel. The team will then explain the next steps and send you a&#xA0;form which must be completed in full.</li><li>Contact must be made&#xA0;after 60 days at the latest from delivery of the goods. Any later contact is not permitted under the guarantee.</li><li>The refund will be made via the same payment method that was used when the order was placed.</li><li>The following products &amp; categories are excluded from the warranty:<ol><li>Accessories (straws, planners, bottles, etc.)</li><li>Vouchers</li><li>Subscriptions</li><li>No Waste Sale / Outlet</li><li>Fruit gums &amp; sets containing the fruit gums</li><li>Nutri Juice &amp; sets containing Nutri Juice</li></ol></li><li>Products with a value of over &#x20AC;75 (after deduction of discount codes) will be refunded up to &#x20AC;75. The above conditions for excluded products in points 1 and 6 still apply.</li></ol>You can find more &amp; specific information about this on our website in our General Terms and Conditions (GTCs).These warranty rules apply to all orders placed&#xA0;after 01.03.2023. For all orders placed before this date, the old conditions apply.

Money back guarantee

We hope that you are at least as enthusiastic about our products as we are. If you are still dissatisfied, you can make use of a 60-day money-back guarantee. To make use of the guarantee, you can contact our customer support via email at  hello@her.o

<div itemprop="acceptedAnswer"><div itemprop="text">We hope that you are at least as enthusiastic about our products as we are. If you are still dissatisfied, you can make use of a 60-day money-back guarantee. To make use of the guarantee, you can contact our customer support via email at &#xA0;<a href="mailto:hello@her.one" style=" text-decoration: none;" target="_blank">hello@her.one</a>&#xA0; . The team will then explain the next steps and send you a &#xA0;form&#xA0; that must be filled out completely. You can find all the terms and conditions &#xA0;<a href="https://her.one/pages/geld-zurueck-garantie" style=" text-decoration: none;" target="_blank" title="money-back guarantee">here</a> .Please note that not all orders are covered by the guarantee. Please make sure to read the terms and conditions on our website or in the terms and conditions before placing your order. The guarantee is only valid once per customer and per product.</div></div>

I would like to make use of the money-back guarantee.

Not all orders can be covered by the guarantee. The following products & categories are excluded from the guarantee:. You can find further and more specific information on this in our General Terms and Conditions (GTCs) on our website.

<div itemprop="acceptedAnswer"><div itemprop="text">Not all orders can be covered by the guarantee. The following products &amp; categories are excluded from the guarantee:<ol><li>Accessories (straws, planners, bottles, etc.)</li><li>Vouchers</li><li>Subscriptions</li><li>No Waste Sale / Outlet</li><li>Fruit bites &amp; sets containing the fruit bites</li><li>Nutri Juice &amp; sets containing Nutri Juice</li></ol>You can find further and more specific information on this in our General Terms and Conditions (GTCs) on our website.</div></div>

What are the conditions of the guarantee?

HER ONE

HER ONE money back guarantee. Learn how to try our products risk free and with confidence.

Money Back guarantee

Our money back guarantee allows you to try HER ONE products risk free. Learn how the guarantee works and what conditions apply.

Is INNER BEAUTY All in One suitable during pregnancy/breastfeeding?

Is INNER BEAUTY All in One vegan?

Which collagen does INNER BEAUTY All in One contain & how much?

Does it contain caffeine?

How do I take Inner Beauty All in One?

When should I take Inner Beauty All in One Cherry?

Does the All in One contain allergens?

How long should I take INNER BEAUTY All in One?

Can there be side effects when taking INNER BEAUTY All in One?

Which bacterial strains are contained in INNER BEAUTY All in One and what is special about them?

What is the shelf life of INNER BEAUTY All in One & how do I store it?

Can I take INNER BEAUTY All in One with other supplements?

INNER BEAUTY All in One & taking the pill

INNER BEAUTY All in One & allergens

Can men also take INNER BEAUTY All in One?

The powder of INNER BEAUTY All in One doesn't dissolve well, what can I do?

Why was the INNER BEAUTY recipe changed?

How long does All in One last?

INNER BEAUTY All in One

How does LIQUID BEAUTY affect my skin and nails?

What is difference between LIQUID BEAUTY and MARINE COLLAGEN?

Can I take LIQUID BEAUTY during pregnancy/breastfeeding?

What is VERISOL® collagen and how does it differ from other collagens?

Is LIQUID BEAUTY vegan?

How do I take LIQUID BEAUTY correctly?

Can I stir LIQUID BEAUTY into coffee or tea?

Can I combine LIQUID BEAUTY with MARINE COLLAGEN?

Can I combine Liquid Beauty and All in One?

LIQUID BEAUTY

How long does the product last?

Is taking melatonin safe?

Is SLEEP WELL²³ safe during pregnancy or while breastfeeding?

How should I take SLEEP WELL²³?

Is SLEEP WELL²³ vegan?

Can I take SLEEP WELL²³ together with other dietary supplements?

Can I take SLEEP WELL²³ together with alcohol?

Can I use SLEEP WELL²³ after brushing my teeth?

Can I drive after taking it?

At what age can SLEEP WELL²³ be taken?

Does SLEEP WELL²³ make you feel tired or groggy the next morning?

Can SLEEP WELL²³ help me sleep through the night, or is it only for falling asleep?

Is the product also practical when traveling?

What distinguishes SLEEP WELL²³ from traditional sleeping pills?

How many servings are in a bottle?

Where is SLEEP WELL²³ manufactured?

How should I store SLEEP WELL²³?

Does SLEEP WELL²³ contain gluten or lactose?

How does SLEEP WELL²³ differ from other melatonin sprays?

What are the benefits of vitamin A in SLEEP WELL²³ spray?

SLEEP WELL

How quickly will I see the first results with MARINE COLLAGEN?

What is NATICOL® and why is it special?

What is the best way to take MARINE COLLAGEN?

Can I combine MARINE COLLAGEN with INNER BEAUTY All in One?

MARINE COLLAGEN

What are the benefits of MAGNESIUM for me?

Can I take MAGNESIUM during pregnancy/breastfeeding?

Can I combine MAGNESIUM with NO DRAMA or other sleep supplements?

When is the best time to take MAGNESIUM?

How long should I take MAGNESIUM?

Can I take too much MAGNESIUM?

4 MAGNESIUM COMPLEX

Does CREATINE help build muscle without looking bulky?

Should I only take CREATINE if I do strength training?

Does CREATINE cause weight gain?

Can I take CREATINE during pregnancy/breastfeeding?

What is the recommended daily dose of CREATINE?

Who should not take CREATINE?

CREATINE

Who was PROTEIN 35+ ACTIVE developed for?

What makes PROTEIN 35+ ACTIVE different from other protein powders?

Can I use PROTEIN 35+ ACTIVE during menopause?

What does PROTEIN 35+ ACTIVE taste like?

How often should I take PROTEIN 35+ ACTIVE?

PROTEIN 35+ AKTIV

Why should I integrate protein powder into my daily routine?

How does DAILY PROTEIN taste?

Who is DAILY PROTEIN suitable for?

How much protein is in one serving?

Is DAILY PROTEIN easy to digest?

Can I also use DAILY PROTEIN for baking or cooking?

DAILY PROTEIN

What is NO DRAMA for?

How does NO DRAMA help with hormonal fluctuations?

From what age can I take NO DRAMA?

What is Sensoril® Ashwagandha and why is it included?

Can I combine NO DRAMA with other supplements?

Can I open the capsules?

Is NO DRAMA compatible with my contraceptive method?

Can NO DRAMA also provide support during the menopause?

How should I take NO DRAMA?

Can I take NO DRAMA during pregnancy/breastfeeding?

NO DRAMA

When should I take SHAPE WELL?

How does SHAPE WELL support weight loss?

Is SHAPE WELL an appetite suppressant?

Can I take SHAPE WELL with every meal?

How quickly will I notice an effect from SHAPE WELL?

Does SHAPE WELL support my blood sugar after meals?

What makes SHAPE WELL different from classic appetite suppressants?

Does SHAPE WELL also work with pasta, bread, rice & similar foods?

Does SHAPE WELL contain highly swelling dietary fibers?

SHAPE WELL Capsules

What advantages does GUT ONE offer me?

How long should I take GUT ONE?

How does GUT ONE differ from classic probiotics?

Is GUT ONE also suitable for intolerances?

Can I take GUT ONE during pregnancy/breastfeeding?

Can I combine GUT ONE and INNER BEAUTY All in One?

When should I take GUT ONE: in the morning or evening?

Can I combine GUT ONE with other supplements?

What is the difference between GUT ONE and INNER BEAUTY All in One?

GUT ONE Gut Health & B-Vitamin Complex

What does taking collagen do for my skin? Is it only useful after 40?

Is collagen suitable during pregnancy or breastfeeding?

What is the difference between marine and bovine collagen?

Is collagen vegan or vegetarian?

Can I combine collagen with other supplements?

What should I keep in mind when taking collagen?

What types of collagen are there, and which ones are beneficial for beauty?

GENERAL INFORMATION ABOUT COLLAGEN

HER ONE PRODUCTS

Are there customs fees?

Note on Pay Later with Klarna (purchase on account)

What payment options are available?

How do I order an item?

How do I redeem a voucher or discount code?

Where is my bill?

I received a damaged item

I received an incorrect item

Something is missing from my order

I received an invoice that doesn’t match my order, Is this correct?

Order and Payment

I entered an incorrect address, what now?

My express delivery did not arrive on time.

packages to a desired location

When will my package be shipped?

How much are the shipping costs?

Where is my package?

Shipping and packing costs

Shipping and Delivery

Which articles can I subscribe to?

Can I return subscription products?

How does the HER ONE subscription work?

How can I pause my subscription?

Manage subscription

Can I add more products to my next subscription order?

How do I log in to my customer account?

How can I change my delivery address for my subscription?

How can I change my payment method for the subscription?

Does the subscription have a minimum duration?

Subscriptions

I want to return an item / my order

I would like to cancel / revoke my order

When will I get my money back?

How will my money be refunded?

Return policy

Returns, cancellations & refunds

How do I collect loyalty points for my order?

My loyalty points have not been credited. What can I do?

What are the conditions for using my HER ONE vouchers?

How do I collect loyalty points for my subscription?

Why am I not receiving any e-mail notifications about my loyalty points?

When do I receive my reward for my recommendation?

Can I combine my voucher with a discount code or other vouchers?

How can I submit a product review to collect loyalty points?

When do my loyalty points expire?

What happens if I cancel/return my order?

Activate referral program

Loyalty program

How to contact us

Our Workinghours

Why we use AI in our Customer Service

General Customer Service Information

Cologne List®