Note on Pay Later with Klarna (purchase on account)Updated 2 months ago

If you have chosen Klarna invoice purchase, you will not receive an invoice from us. Klarna will contact you by email with all payment details. If you have not received your invoice from Klarna, you should contact Klarna customer service. Alternatively, you can log into your Klarna account and access the invoice. If you entered your email address incorrectly when completing the order, Klarna can also correct this in your account.

We do everything we can to send your package on time. If there is a delay in delivery or other problems arise and you do not receive your package before the payment deadline set by Klarna, you have the option of pausing your payment with Klarna in order to avoid unnecessary reminder fees.

To do this, log into your Klarna account, open your order and click the button "Is there a problem? We're happy to help you!". Select the option "I haven't received my delivery". Klarna will then pause your invoice, extend your payment deadline and send us a complaint. However, please inform us of any difficulties in any case.