Order and Payment

Here you find all information about ordering at HER ONE. Learn more about the order process, payment methods, invoices, discount codes and how to solve issues with your order.

Are there customs fees?

Unfortunately, we cannot promise you whether the shipping costs are enough. We cannot predict the total costs conclusively because we do not know the costs of the carriers - e.g. the post office - in advance. The costs are usually billed to the recip

Note on Pay Later with Klarna (purchase on account)

If you have chosen Klarna invoice purchase, you will not receive an invoice from us. Klarna will contact you by email with all payment details. If you have not received your invoice from Klarna, you should contact Klarna customer service. Alternative

What payment options are available?

We offer various payment methods. You can choose between:. • Credit card• Paypal• Sofortüberweisung (Klarna)• Pay later with Klarna• Apple Pay / Google Pay• Shop Pay. If you would like to take out a subscription for one of our products, for technical

How do I order an item?

First, take a look around our website. If you need help choosing suitable products, our quiz, which you can find in the banner on our website, can also help you. When you have found a suitable product, go to the product page. If necessary, select the

How do I redeem a voucher or discount code?

In the mobile view, you can enter your voucher or discount code in the “Payment” step of the purchase process before you select your payment method. To do this, simply expand the order overview at the top. In the desktop view, you can enter the code

Where is my bill?

For environmental reasons, we have decided not to include the invoice in the package. However, if you need an invoice, please feel free to contact us and we will of course send it to you by email. If you placed your order using Klarna invoice purchas

I received a damaged item

All HER ONE orders are carefully packed with great attention to detail.If your product arrived damaged, please report the issue using the following link:👉 Report an issue with your order. You will need the following information:• Your 6-digit order

I received an incorrect item

All HER ONE orders are carefully packed with great attention to detail.If you received the wrong product, please report the issue using the following link:👉 Report an issue with your order. You will need the following information:• Your 6 digit orde

Something is missing from my order

All HER ONE orders are carefully packed with great attention to detail.If an item is missing from your order, please report it using the following link:👉 Report an issue with your order. You will need the following information:• Your 6-digit order n

I received an invoice that doesn’t match my order, Is this correct?

Our system currently has a technical limitation where discount codes used are not displayed on the invoice that is printed by our warehouse. As a result, the invoice may show the full product price. Please don’t worry! The discount was applied correc