Order and Payment

Are there customs fees?

Unfortunately, we cannot promise you whether the shipping costs are enough. We cannot predict the total costs conclusively because we do not know the costs of the carriers - e.g. the post office - in advance. The costs are usually billed to the recip

Note on Pay Later with Klarna (purchase on account)

If you have chosen Klarna invoice purchase, you will not receive an invoice from us. Klarna will contact you by email with all payment details. If you have not received your invoice from Klarna, you should contact Klarna customer service. Alternative

What payment options are available?

We offer various payment methods. You can choose between:. • Credit card• Paypal• Sofortüberweisung (Klarna)• Pay later with Klarna• Apple Pay / Google Pay• Shop Pay. If you would like to take out a subscription for one of our products, for technical

How do I order an item?

First, take a look around our website. If you need help choosing suitable products, our quiz, which you can find in the banner on our website, can also help you. When you have found a suitable product, go to the product page. If necessary, select the

How do I redeem a voucher or discount code?

In the mobile view, you can enter your voucher or discount code in the “Payment” step of the purchase process before you select your payment method. To do this, simply expand the order overview at the top. In the desktop view, you can enter the code

Where is my bill?

For environmental reasons, we have decided not to include the invoice in the package. However, if you need an invoice, please feel free to contact us and we will of course send it to you by email. If you placed your order using Klarna invoice purchas

I received a damaged item

All HER ONE orders are carefully packaged. If something breaks during transport, please contact us by email: [email protected] - it's best to send us a photo of the damage straight away. We'll make sure you receive a new item to compensate.

I received an incorrect item

We do everything we can to ensure that you receive exactly the items you ordered. However, if we make a mistake, please contact us by email with a photo of all the products: [email protected] - we will make sure that you receive the correct items as qu

Something is missing from my order

All HER ONE orders are carefully packaged. If something is missing, please contact us immediately by email: [email protected] - it's best to send us a photo of all the products you received. We will make sure that you receive a new item to compensate.