Why we use AI in our Customer ServiceUpdated a month ago

At HER ONE, our goal is to give you the fastest and best possible support experience. That’s why we use AI as part of our customer service — not to replace humans, but to make your experience smoother and more efficient.

Our AI helps by:

• Answering simple questions instantly — so you don’t have to wait for a reply.

• Finding the right information quickly — it searches our knowledge base and previous conversations to get accurate answers.

• Supporting our team — it gathers relevant data and context, helping our team handle complex cases faster and with even more care.

Every AI-assisted answer is reviewed and refined by our team to ensure it’s accurate, empathetic, and aligned with our values.

In short, AI helps us be faster and more available — but you’re always talking to a team that cares. 💜