We’re always happy to help! 💜. You can reach our Customer Care team through:. Email: hello@her.one — we’ll get back to you as soon as possible. Instagram: @her.one.official — send us a DM, and our team will take care of you there. No matter how you

We&#x2019;re always happy to help! &#x1F49C;You can reach our Customer Care team through:<ul data-start="181" data-end="419"><li data-start="181" data-end="278">Email: <a data-start="194" data-end="231" rel="noopener">hello@her.one</a> &#x2014; we&#x2019;ll get back to you as soon as possible.</li><li data-start="279" data-end="419">Instagram: <a data-start="296" data-end="359" rel="noopener" target="_new" href="https://www.instagram.com/her.one.official">@her.one.official</a> &#x2014; send us a DM, and our team will take care of you there.</li></ul>No matter how you reach out, we&#x2019;re here to support you with anything you need &#x2014; from product questions to order help.

How to contact us

Our Customer Care team is available Monday to Friday from 09:00 to 17:00 (CET). We do our best to answer all messages as quickly as possible — if you contact us outside these hours, we’ll get back to you once we’re back online. 💜

Our Customer Care team is available Monday to Friday from 09:00 to 17:00 (CET).We do our best to answer all messages as quickly as possible &#x2014; if you contact us outside these hours, we&#x2019;ll get back to you once we&#x2019;re back online. &#x1F49C;

Our Workinghours

At HER ONE, our goal is to give you the fastest and best possible support experience. That’s why we use AI as part of our customer service — not to replace humans, but to make your experience smoother and more efficient. Our AI helps by:. Answering s

At HER ONE, our goal is to give you the fastest and best possible support experience. That&#x2019;s why we use AI as part of our customer service &#x2014; not to replace humans, but to make your experience smoother and more efficient.Our AI helps by:<ul data-start="473" data-end="827"><li data-start="473" data-end="558">Answering simple questions instantly &#x2014; so you don&#x2019;t have to wait for a reply.</li><li data-start="559" data-end="689">Finding the right information quickly &#x2014; it searches our knowledge base and previous conversations to get accurate answers.</li><li data-start="690" data-end="827">Supporting our team &#x2014; it gathers relevant data and context, helping our team handle complex cases faster and with even more care.</li></ul>Every AI-assisted answer is reviewed and refined by our team to ensure it&#x2019;s accurate, empathetic, and aligned with our values.In short, AI helps us be faster and more available &#x2014; but you&#x2019;re always talking to a team that cares. &#x1F49C;

Why we use AI in our Customer Service

HER ONE

General Customer Service Information

Are there customs fees?

Note on Pay Later with Klarna (purchase on account)

What payment options are available?

How do I order an item?

How do I redeem a voucher or discount code?

Where is my bill?

I received a damaged item

I received an incorrect item

Something is missing from my order

Order and Payment

Does the All in One contain allergens?

How long should I take INNER BEAUTY All in One?

Can there be side effects when taking INNER BEAUTY All in One?

Is INNER BEAUTY All in One suitable during pregnancy/breastfeeding?

Which bacterial strains are contained in INNER BEAUTY All in One and what is special about them?

Is INNER BEAUTY All in One vegan?

Which collagen does INNER BEAUTY All in One contain & how much?

What is the shelf life of INNER BEAUTY All in One & how do I store it?

How do I take Inner Beauty All in One?

Can I take INNER BEAUTY All in One with other supplements?

INNER BEAUTY All in One & taking the pill

INNER BEAUTY All in One & allergens

Can men also take INNER BEAUTY All in One?

The powder of INNER BEAUTY All in One doesn't dissolve well, what can I do?

Why was the INNER BEAUTY recipe changed?

INNER BEAUTY All in One

How does LIQUID BEAUTY affect my skin and nails?

What is difference between LIQUID BEAUTY and MARINE COLLAGEN?

Can I take LIQUID BEAUTY during pregnancy/breastfeeding?

What is VERISOL® collagen and how does it differ from other collagens?

Is LIQUID BEAUTY vegan?

How do I take LIQUID BEAUTY correctly?

Can I stir LIQUID BEAUTY into coffee or tea?

Can I combine LIQUID BEAUTY with MARINE COLLAGEN?

LIQUID BEAUTY

How long does the product last?

Is taking melatonin safe?

Is SLEEP WELL²³ safe during pregnancy or while breastfeeding?

How should I take SLEEP WELL²³?

Is SLEEP WELL²³ vegan?

Can I take SLEEP WELL²³ together with other dietary supplements?

Can I take SLEEP WELL²³ together with alcohol?

Can I use SLEEP WELL²³ after brushing my teeth?

Can I drive after taking it?

At what age can SLEEP WELL²³ be taken?

Does SLEEP WELL²³ make you feel tired or groggy the next morning?

Can SLEEP WELL²³ help me sleep through the night, or is it only for falling asleep?

Is the product also practical when traveling?

What distinguishes SLEEP WELL²³ from traditional sleeping pills?

How many servings are in a bottle?

Where is SLEEP WELL²³ manufactured?

How should I store SLEEP WELL²³?

Does SLEEP WELL²³ contain gluten or lactose?

How does SLEEP WELL²³ differ from other melatonin sprays?

What are the benefits of vitamin A in SLEEP WELL²³ spray?

SLEEP WELL

How does MARINE COLLAGEN work?

How quickly will I see the first results with MARINE COLLAGEN?

Can I take MARINE COLLAGEN during pregnancy/breastfeeding?

What is NATICOL® and why is it special?

Is MARINE COLLAGEN vegan?

What is the best way to take MARINE COLLAGEN?

Can I combine MARINE COLLAGEN with INNER BEAUTY All in One?

MARINE COLLAGEN

What are the benefits of MAGNESIUM for me?

Can I take MAGNESIUM during pregnancy/breastfeeding?

Can I combine MAGNESIUM with NO DRAMA or other sleep supplements?

When is the best time to take MAGNESIUM?

How long should I take MAGNESIUM?

Can I take too much MAGNESIUM?

4 MAGNESIUM COMPLEX

Does CREATINE help build muscle without looking bulky?

Should I only take CREATINE if I do strength training?

Does CREATINE cause weight gain?

Can I take CREATINE during pregnancy/breastfeeding?

What is the recommended daily dose of CREATINE?

Who should not take CREATINE?

CREATINE

Who was PROTEIN 35+ ACTIVE developed for?

What makes PROTEIN 35+ ACTIVE different from other protein powders?

Can I use PROTEIN 35+ ACTIVE during menopause?

What does PROTEIN 35+ ACTIVE taste like?

How often should I take PROTEIN 35+ ACTIVE?

PROTEIN 35+ AKTIV

Why should I integrate protein powder into my daily routine?

How does DAILY PROTEIN taste?

Who is DAILY PROTEIN suitable for?

How much protein is in one serving?

Is DAILY PROTEIN easy to digest?

Can I also use DAILY PROTEIN for baking or cooking?

DAILY PROTEIN

What is NO DRAMA for?

How does NO DRAMA help with hormonal fluctuations?

From what age can I take NO DRAMA?

What is Sensoril® Ashwagandha and why is it included?

Can I combine NO DRAMA with other supplements?

Can I open the capsules?

Is NO DRAMA compatible with my contraceptive method?

Can NO DRAMA also provide support during the menopause?

How should I take NO DRAMA?

Can I take NO DRAMA during pregnancy/breastfeeding?

NO DRAMA

What advantages does GUT ONE offer me?

How long should I take GUT ONE?

How does GUT ONE differ from classic probiotics?

Is GUT ONE also suitable for intolerances?

Can I take GUT ONE during pregnancy/breastfeeding?

Can I combine GUT ONE and INNER BEAUTY All in One?

When should I take GUT ONE: in the morning or evening?

Can I combine GUT ONE with other supplements?

What is the difference between GUT ONE and INNER BEAUTY All in One?

GUT ONE

What does taking collagen do for my skin? Is it only useful after 40?

Is collagen suitable during pregnancy or breastfeeding?

What is the difference between marine and bovine collagen?

Is collagen vegan or vegetarian?

Can I combine collagen with other supplements?

What should I keep in mind when taking collagen?

What types of collagen are there, and which ones are beneficial for beauty?

GENERAL INFORMATION ABOUT COLLAGEN

How does SHAPE WELL support weight loss?

Can I take SHAPE WELL during pregnancy/breastfeeding?

How do I take SHAPE WELL correctly?

Can I combine SHAPE WELL with other HER ONE products?

I've forgot to take SHAPE WELL. Should I take it quickly after my meal?

I don't eat 3x a day. Should I still take SHAPE WELL 3x a day?

How long should I take SHAPE WELL?

SHAPE WELL

HER ONE PRODUCTS

How do I collect loyalty points for my order?

My loyalty points have not been credited. What can I do?

What are the conditions for using my HER ONE vouchers?

How do I collect loyalty points for my subscription?

Why am I not receiving any e-mail notifications about my loyalty points?

When do I receive my reward for my recommendation?

Can I combine my voucher with a discount code or other vouchers?

How can I submit a product review to collect loyalty points?

When do my loyalty points expire?

What happens if I cancel/return my order?

Activate referral program

Loyalty program

Which articles can I subscribe to?

Can I return subscription products?

How does the HER ONE subscription work?

How can I pause my subscription?

Manage subscription

Can I add more products to my next subscription order?

How can I change my delivery address for my subscription?

How can I change my payment method for the subscription?

Does the subscription have a minimum duration?

Subscriptions

I entered an incorrect address, what now?

My express delivery did not arrive on time.

packages to a desired location

When will my package be shipped?

How much are the shipping costs?

Where is my package?

Shipping and packing costs

Shipping and Delivery

I want to return an item / my order

I would like to cancel / revoke my order

When will I get my money back?

How will my money be refunded?

Return policy

Returns, cancellations & refunds

Money back guarantee

I would like to make use of the money-back guarantee.

What are the conditions of the guarantee?

Money Back guarantee