Returns, cancellations & refunds
Want to return a product, cancel an order or request a refund? Here you find clear and transparent information on how it works.
I want to return an item / my order
We hope you are delighted with our products. If you still want to cancel and return an item, please fill out our form, which you can find here . After you have sent the form, you will find a small text with a link that will take you to our returns po
I would like to cancel / revoke my order
You have the legal right to withdraw from your ordered contract with her.one within 14 days, without giving any reason. The fastest way to do this is via our withdrawal button: [Withdraw from contract]. After clicking it, you'll automatically receive
When will I get my money back?
As soon as we have received your package back in the event of a cancellation, we will process your cancellation immediately, but no later than within 14 working days. As soon as we have refunded your purchase amount, you will receive an email. Depend
How will my money be refunded?
Your purchase amount will be refunded using the same method you paid. Depending on the payment method, it may take up to 14 days for the purchase amount to be credited back to your account.
Return policy
We want to inspire you with our products. If you still do not want to keep one or more items, you have the right to return items to us within 14 days of receipt. Please note that for hygienic reasons wecan onlytake back unopened and originally sealed
Right of withdrawal / Withdrawal button
In line with EU Directive 2023/2673 and Section 356a of the German Civil Code (BGB), we provide an electronic withdrawal function that lets you withdraw from your contract with her.one directly and easily. After clicking the withdrawal button, you'll