Mistakes can happen and it can happen that an incorrect address is given when completing the order. If you notice this before shipping, then definitely contact us. If we are lucky, the package has not progressed too far in the packing process and we

<div itemprop="acceptedAnswer"><div itemprop="text"><p>Mistakes can happen and it can happen that an incorrect address is given when completing the order. If you notice this before shipping, then definitely contact us. If we are lucky, the package has not progressed too far in the packing process and we can still make an address change. If a change is no longer possible or the package is already on its way or even on its way back to us, then unfortunately fees will apply. For shipments within Germany and Austria, the cost is &#x20AC;5, for other countries it is correspondingly higher. You then have the option of choosing a new shipment or a refund, which will then be offset against the fees. Just let us know and we will be happy to take care of it.</p></div></div>

I entered an incorrect address, what now?

We always strive to provide our customers with fast shipping. Unfortunately, sometimes there can be unexpected delays along the way and your package may not reach you on the specified date. In this case, we would ask you to write an email to hello@he

<div itemprop="acceptedAnswer"><div itemprop="text"><p>We always strive to provide our customers with fast shipping. Unfortunately, sometimes there can be unexpected delays along the way and your package may not reach you on the specified date. In this case, we would ask you to write an email to <a href="mailto:hello@her.one" style=" text-decoration: none;" target="_blank">hello@her.one</a> . We will be happy to take care of your request and will of course reimburse you for any express shipping costs you have incurred.</p><p>Please note that orders must be received by 6 p.m. to be delivered the next working day. Otherwise, the next working day will be considered the delivery date.</p></div></div>

My express delivery did not arrive on time.

We would strongly advise against giving the shipping partner permission to leave the package (drop-off location, desired location) . This does not apply to Packstationen. We cannot accept liability for cases in which packages disappear from the desir

<div itemprop="acceptedAnswer"><div itemprop="text"><p><strong>We would strongly advise against giving the shipping partner permission to leave the package (drop-off location, desired location)</strong> . This does <strong>not</strong> apply to Packstationen. We cannot accept liability for cases in which packages disappear from the desired location. You alone assume responsibility for your package as soon as it is marked as delivered. Liability protection ceases the moment the package is handed over to the deliverer. Unfortunately, we have no way of investigating in these cases, so please only use this option if you can be <strong>100% sure</strong> that the package will reach you this way.</p></div></div>

packages to a desired location

We do everything we can to ship your package within three to five working days. Since we want to offer you products that are as freshly made as possible and not ones that have been gathering dust on shelves for months, there may be delays in delivery

<div itemprop="acceptedAnswer"><div itemprop="text"><p>We do everything we can to ship your package within three to five working days. Since we want to offer you products that are as freshly made as possible and not ones that have been gathering dust on shelves for months, there may be delays in delivery at times of increased order volume. However, we always try to ship everything as quickly as we can. Please also check your SPAM folder to see if one of our messages has ended up there. You can track the status of your order at any time by clicking on &quot;View order&quot; in your order confirmation email.</p></div></div>

When will my package be shipped?

Shipping costs apply for purchases under €50 (minus all discounts). February Special: Enjoy free shipping to Germany (Hermes) and Austria (GLS) for all orders over €40.You can find out whether and which shipping costs apply to you in our table here.

<div itemprop="acceptedAnswer"><div itemprop="text"><p>Shipping costs apply for purchases under&#xA0;<s>&#x20AC;50&#xA0;</s>(minus all discounts).&#xA0;<br><br><strong><span style="color: rgb(255, 255, 255); background-color: rgb(65, 168, 95);">February Special: Enjoy free shipping to Germany (Hermes) and Austria (GLS) for all orders over &#x20AC;40.</span></strong><br><br>You can find out whether and which shipping costs apply to you in our table <a href="https://her.one/pages/versandkosten-verpackung" style=" text-decoration: none;" target="_blank">here</a>. For our customers in Germany, express shipping is now waived for purchases over &#x20AC;89 (after all discounts), yay! In every non-European country, your order is shipped free of charge for orders over &#x20AC;250. If you incur shipping costs, they will be displayed during the checkout process as soon as you enter a delivery address.</p><p>Please also note that only the first shipment is free. If there are problems with delivery and the package is returned, for example, because you provided an incorrect/incomplete address, refused to accept it, or picked up your package too late, we will have to charge you for the return or reshipment of the package. Fair, right?</p><p>When shipping to countries outside the EU, import taxes, customs duties, or handling fees may also apply. These costs are separate from the shipping costs and will be charged to you directly by the shipping service provider.</p></div></div>

How much are the shipping costs?

As soon as we hand over your order to our shipping partner, you will receive an email with your tracking number. You can track your order using the link below.Please enter your 6-digit order number (e.g. #636846) and your postal code.You will find yo

<div itemprop="acceptedAnswer"><div itemprop="text"><p>As soon as we hand over your order to our shipping partner, you will receive an email with your tracking number.&#xA0;<br><br>You can track your order using the link below.<br data-start="139" data-end="142">Please enter your <strong data-start="160" data-end="184">6-digit order number</strong> (e.g. #636846) and your&#xA0;<strong data-start="209" data-end="224">postal code</strong>.<br data-start="225" data-end="228">You will find your order number in your order confirmation email:<br data-start="297" data-end="300"><a data-start="300" data-end="330" rel="noopener" target="_new" href="https://her.one/pages/tracking"><span class="fr-emoticon fr-deletable">&#x1F449;</span> https://her.one/pages/tracking</a><br><br>Please note that it can take up to 24 hours for your order to be visible in the shipment tracking. Also check your SPAM folder to see if our message has landed there. If you have any problems or the tracking link is not working, please contact us by email at <a href="mailto:hello@her.one" style=" text-decoration: none;" target="_blank">hello@her.one</a> . We will be happy to help you!</p><p>In the event that an order has been marked as &quot;Delivered&quot; but has not arrived, you have <strong>7 days</strong> from the delivery date to contact us by email at <a href="mailto:hello@her.one" style=" text-decoration: none;" target="_blank">hello@her.one</a> . We will then send you an investigation form, which we need back within these 7 days in order to send you a replacement.</p><p>&#x2757;&#xFE0F; <strong>We would strongly advise against giving the shipping partner permission to leave the package (drop-off location, desired location)</strong>. We cannot accept liability for cases in which packages disappear from the desired location. Liability protection ceases the moment the package is handed over to the deliverer. Unfortunately, we have no way of investigating in these cases, so please only use this option if you can be 100% sure that the package will reach you this way.</p></div></div>

Where is my package?

Our shipping costs are staggered by country. In the following table you can see what the shipping costs to your address. Hermes: Free shipping from €40; otherwise, we charge €3.90. DHL: €1.90 from €40; otherwise, we charge €4.90. GLS: Free shipping f

<h1 id="isPasted">Shipping costs + packing</h1><p dir="ltr">Our shipping costs are staggered by country. In the following table you can see what the shipping costs to your address.&#xA0;</p><h2 id="shipping-costs">Shipping costs</h2><table height="598" class="fr-table-selection-hover"><thead><tr><th style="width: 71.4286%;">Country</th><th style="width: 28.5714%;">Shipping costs</th></tr></thead><tbody><tr><td style="width: 71.4286%;">Germany</td><td style="width: 28.5714%;"><p data-start="33" data-end="92" id="isPasted"><strong>Hermes:</strong> Free shipping from &#x20AC;40; otherwise, we charge &#x20AC;3.90</p><p data-start="94" data-end="142" data-is-last-node data-is-only-node><strong>DHL:</strong> &#x20AC;1.90 from &#x20AC;40; otherwise, we charge &#x20AC;4.90</p></td></tr><tr><td style="width: 71.4286%;">Austria</td><td style="width: 28.5714%;"><p data-start="33" data-end="89" id="isPasted"><strong>GLS:&#xA0;</strong>Free shipping from &#x20AC;40; otherwise, we charge &#x20AC;4.90</p><p data-start="91" data-end="139" data-is-last-node data-is-only-node><strong>DHL:&#xA0;</strong>&#x20AC;2.90 from &#x20AC;40; otherwise, we charge &#x20AC;5.90</p></td></tr><tr><td style="width: 71.4286%;">Switzerland</td><td style="width: 28.5714%;">from 100 &#x20AC; free shipping otherwise 14,99 &#x20AC;</td></tr><tr><td style="width: 71.4286%;">Italy</td><td style="width: 28.5714%;">from 100 &#x20AC; free shipping otherwise 9,99 &#x20AC;</td></tr><tr><td style="width: 71.4286%;">Europe 1 (Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland)</td><td style="width: 28.5714%;">from 100 &#x20AC; free shipping otherwise 14,99 &#x20AC;<br></td></tr><tr><td style="width: 71.4286%;"><p><br></p>Europe 2 (Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City)</td><td style="width: 28.5714%;"><p><br></p>from 100 &#x20AC; free shipping otherwise 14,99 &#x20AC;<br id="isPasted"></td></tr><tr><td style="width: 71.4286%;"><p><br></p>Europe 3 (Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania)</td><td style="width: 28.5714%;"><p><br></p>from 100 &#x20AC; free shipping otherwise 14,99 &#x20AC;<br id="isPasted"></td></tr><tr><td style="width: 71.4286%;"><p><br></p>Europe 4 (Albania, Bosnia-Herzeg., Faroe Islands, Greenland, Iceland, Liechtenstein, Moldova, Montenegro,&#xA0;<p><br></p>Northern Macedonia, Norway, Serbia, Ukraine, Belarus)</td><td style="width: 28.5714%;"><p><br></p>from 100 &#x20AC; free shipping otherwise 14,99 &#x20AC;<br id="isPasted"></td></tr><tr><td style="width: 71.4286%;"><p><br></p><p>Rest of the world&#xA0;</p></td><td style="width: 28.5714%;">24,00 &#x20AC; and free shipping from 250 &#x20AC;</td></tr><tr><td style="width: 71.4286%;">Zenrush Premium Shipping (EN)</td><td style="width: 28.5714%;"><p><br></p>from 89 &#x20AC; free shipping otherwise 6,99 &#x20AC;</td></tr></tbody></table><h2 id><br></h2><h2 id="packing-">Packing &#xA0;</h2><table width="100%"><tbody><tr><td><p>We can&apos;t do without packaging entirely - but we are very keen to pack and ship our products as sustainably as possible. When shipping, we use recycled paper to protect our goods and do not use plastic at all.&#xA0;</p><p>Our products are available in glass or pressure seal bags. Our jars are especially high-quality violet jars, which filter UV rays even more than brown jars, as you know them from the pharmacy. This way our natural ingredients stay fresh without stabilizers and preservatives and do not lose their color.&#xA0;</p>&#xA0;</td></tr></tbody></table>

Shipping and packing costs

HER ONE

Shipping and delivery information at HER ONE. Learn about delivery times, shipping costs and order tracking.

Shipping and Delivery

Here you find all details about shipping and delivery. Learn about delivery times, shipping costs, tracking and what to do if your order is delayed.

Is INNER BEAUTY All in One suitable during pregnancy/breastfeeding?

Is INNER BEAUTY All in One vegan?

Which collagen does INNER BEAUTY All in One contain & how much?

Does it contain caffeine?

How do I take Inner Beauty All in One?

When should I take Inner Beauty All in One Cherry?

Does the All in One contain allergens?

How long should I take INNER BEAUTY All in One?

Can there be side effects when taking INNER BEAUTY All in One?

Which bacterial strains are contained in INNER BEAUTY All in One and what is special about them?

What is the shelf life of INNER BEAUTY All in One & how do I store it?

Can I take INNER BEAUTY All in One with other supplements?

INNER BEAUTY All in One & taking the pill

INNER BEAUTY All in One & allergens

Can men also take INNER BEAUTY All in One?

The powder of INNER BEAUTY All in One doesn't dissolve well, what can I do?

Why was the INNER BEAUTY recipe changed?

How long does All in One last?

INNER BEAUTY All in One

How does LIQUID BEAUTY affect my skin and nails?

What is difference between LIQUID BEAUTY and MARINE COLLAGEN?

Can I take LIQUID BEAUTY during pregnancy/breastfeeding?

What is VERISOL® collagen and how does it differ from other collagens?

Is LIQUID BEAUTY vegan?

How do I take LIQUID BEAUTY correctly?

Can I stir LIQUID BEAUTY into coffee or tea?

Can I combine LIQUID BEAUTY with MARINE COLLAGEN?

Can I combine Liquid Beauty and All in One?

LIQUID BEAUTY

How long does the product last?

Is taking melatonin safe?

Is SLEEP WELL²³ safe during pregnancy or while breastfeeding?

How should I take SLEEP WELL²³?

Is SLEEP WELL²³ vegan?

Can I take SLEEP WELL²³ together with other dietary supplements?

Can I take SLEEP WELL²³ together with alcohol?

Can I use SLEEP WELL²³ after brushing my teeth?

Can I drive after taking it?

At what age can SLEEP WELL²³ be taken?

Does SLEEP WELL²³ make you feel tired or groggy the next morning?

Can SLEEP WELL²³ help me sleep through the night, or is it only for falling asleep?

Is the product also practical when traveling?

What distinguishes SLEEP WELL²³ from traditional sleeping pills?

How many servings are in a bottle?

Where is SLEEP WELL²³ manufactured?

How should I store SLEEP WELL²³?

Does SLEEP WELL²³ contain gluten or lactose?

How does SLEEP WELL²³ differ from other melatonin sprays?

What are the benefits of vitamin A in SLEEP WELL²³ spray?

SLEEP WELL

How quickly will I see the first results with MARINE COLLAGEN?

What is NATICOL® and why is it special?

What is the best way to take MARINE COLLAGEN?

Can I combine MARINE COLLAGEN with INNER BEAUTY All in One?

MARINE COLLAGEN

What are the benefits of MAGNESIUM for me?

Can I take MAGNESIUM during pregnancy/breastfeeding?

Can I combine MAGNESIUM with NO DRAMA or other sleep supplements?

When is the best time to take MAGNESIUM?

How long should I take MAGNESIUM?

Can I take too much MAGNESIUM?

4 MAGNESIUM COMPLEX

Does CREATINE help build muscle without looking bulky?

Should I only take CREATINE if I do strength training?

Does CREATINE cause weight gain?

Can I take CREATINE during pregnancy/breastfeeding?

What is the recommended daily dose of CREATINE?

Who should not take CREATINE?

CREATINE

Who was PROTEIN 35+ ACTIVE developed for?

What makes PROTEIN 35+ ACTIVE different from other protein powders?

Can I use PROTEIN 35+ ACTIVE during menopause?

What does PROTEIN 35+ ACTIVE taste like?

How often should I take PROTEIN 35+ ACTIVE?

PROTEIN 35+ AKTIV

Why should I integrate protein powder into my daily routine?

How does DAILY PROTEIN taste?

Who is DAILY PROTEIN suitable for?

How much protein is in one serving?

Is DAILY PROTEIN easy to digest?

Can I also use DAILY PROTEIN for baking or cooking?

DAILY PROTEIN

What is NO DRAMA for?

How does NO DRAMA help with hormonal fluctuations?

From what age can I take NO DRAMA?

What is Sensoril® Ashwagandha and why is it included?

Can I combine NO DRAMA with other supplements?

Can I open the capsules?

Is NO DRAMA compatible with my contraceptive method?

Can NO DRAMA also provide support during the menopause?

How should I take NO DRAMA?

Can I take NO DRAMA during pregnancy/breastfeeding?

NO DRAMA

When should I take SHAPE WELL?

How does SHAPE WELL support weight loss?

Is SHAPE WELL an appetite suppressant?

Can I take SHAPE WELL with every meal?

How quickly will I notice an effect from SHAPE WELL?

Does SHAPE WELL support my blood sugar after meals?

What makes SHAPE WELL different from classic appetite suppressants?

Does SHAPE WELL also work with pasta, bread, rice & similar foods?

Does SHAPE WELL contain highly swelling dietary fibers?

SHAPE WELL Capsules

What advantages does GUT ONE offer me?

How long should I take GUT ONE?

How does GUT ONE differ from classic probiotics?

Is GUT ONE also suitable for intolerances?

Can I take GUT ONE during pregnancy/breastfeeding?

Can I combine GUT ONE and INNER BEAUTY All in One?

When should I take GUT ONE: in the morning or evening?

Can I combine GUT ONE with other supplements?

What is the difference between GUT ONE and INNER BEAUTY All in One?

GUT ONE Gut Health & B-Vitamin Complex

What does taking collagen do for my skin? Is it only useful after 40?

Is collagen suitable during pregnancy or breastfeeding?

What is the difference between marine and bovine collagen?

Is collagen vegan or vegetarian?

Can I combine collagen with other supplements?

What should I keep in mind when taking collagen?

What types of collagen are there, and which ones are beneficial for beauty?

GENERAL INFORMATION ABOUT COLLAGEN

HER ONE PRODUCTS

Are there customs fees?

Note on Pay Later with Klarna (purchase on account)

What payment options are available?

How do I order an item?

How do I redeem a voucher or discount code?

Where is my bill?

I received a damaged item

I received an incorrect item

Something is missing from my order

I received an invoice that doesn’t match my order, Is this correct?

Order and Payment

Which articles can I subscribe to?

Can I return subscription products?

How does the HER ONE subscription work?

How can I pause my subscription?

Manage subscription

Can I add more products to my next subscription order?

How do I log in to my customer account?

How can I change my delivery address for my subscription?

How can I change my payment method for the subscription?

Does the subscription have a minimum duration?

Subscriptions

I want to return an item / my order

I would like to cancel / revoke my order

When will I get my money back?

How will my money be refunded?

Return policy

Returns, cancellations & refunds

How do I collect loyalty points for my order?

My loyalty points have not been credited. What can I do?

What are the conditions for using my HER ONE vouchers?

How do I collect loyalty points for my subscription?

Why am I not receiving any e-mail notifications about my loyalty points?

When do I receive my reward for my recommendation?

Can I combine my voucher with a discount code or other vouchers?

How can I submit a product review to collect loyalty points?

When do my loyalty points expire?

What happens if I cancel/return my order?

Activate referral program

Loyalty program

Money back guarantee

I would like to make use of the money-back guarantee.

What are the conditions of the guarantee?

Money Back guarantee

How to contact us

Our Workinghours

Why we use AI in our Customer Service

General Customer Service Information

Cologne List®