Mistakes can happen and it can happen that an incorrect address is given when completing the order. If you notice this before shipping, then definitely contact us. If we are lucky, the package has not progressed too far in the packing process and we
We always strive to provide our customers with fast shipping. Unfortunately, sometimes there can be unexpected delays along the way and your package may not reach you on the specified date. In this case, we would ask you to write an email to hello@he
We would strongly advise against giving the shipping partner permission to leave the package (drop-off location, desired location) . This does not apply to Packstationen. We cannot accept liability for cases in which packages disappear from the desir
We do everything we can to ship your package within three to five working days. Since we want to offer you products that are as freshly made as possible and not ones that have been gathering dust on shelves for months, there may be delays in delivery
Shipping costs apply for purchases under €50 (minus all discounts). You can find out whether and which shipping costs apply to you in our table here . For our customers from Germany, express shipping costs are now waived for purchases over €89 (min
As soon as we hand over your order to our shipping partner, you will receive an email with your tracking number. Click on the number to track your package directly. Please note that it can take up to 24 hours for your order to be visible in the shipm